What should I do if I can't sign into my account?

Scenario 1: Account name or password is incorrect.

Solution: Check whether the account id/email address/password you have entered is correct. If you have forgotten your password, please reset your password and try to login again.

For more information about retrieve password, please click: Forgot your Password?

Scenario 2: Google account login problem

Solution: Please sign in directly with your thirdparty account and password.